Returns & Exchanges

At Home of Luxury Chess, we are committed to ensuring your complete satisfaction with our couture-inspired gaming collections. If your purchase does not meet your expectations, you may return or exchange your items within 30 days of delivery provided they remain in original, pristine condition.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Carefully place the items in their original luxury packaging and protective shipping box to ensure they are not damaged during transit.

• 3.
  Affix the Label

  Print the provided prepaid shipping label and securely attach it to the outside of your parcel, ensuring any previous shipping marks are covered.

• 4.
  Ship and Track

  Drop off your package at any authorized courier location; your refund or exchange will be processed within 5-7 business days of receipt at our warehouse.